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Frequently Asked Questions - Ordering & Payment

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Q. How do I place an order online?
A. Placing an order with Just Ventilation is easy. There's no need to create an account first - you can register when you reach the Checkout page or Checkout as Guest.. We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

Here are the steps you need to follow to place an order:

  • 1. Find the items you would like to purchase
  • 2. Add the items to your Shopping Cart
  • 3. Proceed to Checkout
  • 4. Create a new account or log in, or Checkout as Guest
  • 5. Enter or select a billing address
  • 6. Enter or select a shipping address
  • 7. Choose a shipping method
  • 8. Provide payment information
  • 9. Review and submit your order

If you opted to register an account with us, you can then visit the My Account section of our website to track your order's progress.

Q. Do you supply to overseas customers?
A. Unfortunately, our services are only available for use by registered users within Australia. We do not accept orders from customers outside of Australia at this time.
Q. What payment methods do you accept?
A. We accept payment via Credit Card (Mastercard, Visa & American Express), and Direct Deposit.
Q. Will paying by Direct Deposit delay my order?
A. Unfortunately, yes it will. If you choose to pay by Direct Deposit, your order will not ship until payment has cleared into our nominated account.
Q. Is your site secure to accept credit card payments?
A. Yes it is. You can order from Just Ventilation with the confidence of knowing that your details are protected.

Our credit card payments are processed in real time using SecurePay, which is a business owned by Australia Post. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards and bank accounts. SecurePay fully complies with PCI DSS (Payment Card Industry Data Security Standard), which is a strict security standard the card schemes (MasterCard and Visa) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCI DSS accreditation.

When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. Just Ventilation does not store your credit card information on our servers, which provides further protection of your details.

In addition, all areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Just Ventilation has an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

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