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Frequently Asked Questions - Privacy & Security

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Q. Are my credit card details protected when I use your site?
A. Yes they are. You can order from Just Ventilation with the confidence of knowing that your details are protected.

Our credit card payments are processed in real time using SecurePay, which is a business owned by Australia Post. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards and bank accounts. SecurePay fully complies with PCI DSS (Payment Card Industry Data Security Standard), which is a strict security standard the card schemes (MasterCard and Visa) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCI DSS accreditation.

When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. Just Ventilation does not store your credit card information on our servers, which provides further protection of your details.

In addition, all areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Just Ventilation has an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

Q. Does your site have security measures in place to protect my information?
A. Yes it does. You can order from Just Ventilation with the confidence of knowing that your details are protected.

All areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Just Ventilation has an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

Q. Do you collect personal information?
A. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Privacy Policy.

Q. How do you use personal information?
A. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in our Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Privacy Policy.

Q. Do you provide personal information to third parties?
A. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services you request on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Privacy Policy.

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