PHONE 1300 998 326 AUSTRALIA WIDE

My Cart:

0 item(s) - $0.00
You have no items in your shopping cart.

0

Frequently Asked Questions

Items 11 to 15 of 25 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
Q. How much does shipping cost?
A. Shipping charges are calculated on a per order basis and vary based on the postage destination. See below for a our current rates (includes GST):

NSW/ACT - $20.00

VIC/QLD - $25.00

SA/TAS - $35.00

WA/NT - $35.00

Alternatively, Sydney metropolitan customers may collect their order from our warehouse in Glendenning, free of charge. Just select "Pickup From Warehouse" as the shipping method at the Checkout page when placing your order. We will advise you by email of our warehouse address. Pick up is available 9 a.m to 5 p.m. Monday to Friday, excluding public holidays.

Q. Can I pick up my order?
A. Yes, our warehouse in Glendenning, Sydney is available for collection of online orders. When placing your order, select "Pickup From Warehouse" as the shipping method at the Checkout page. We will advise you by email of our warehouse address. Pickup is available 9 a.m to 5 p.m. Monday to Friday, excluding public holidays.
Q. Do you deliver to my area?
A. We deliver to most areas within Australia. Our carrier Star Track Express delivers shipments during regular business hours, and requires someone to be present at the delivery address to sign for and accept delivery of goods.
Q. Do you deliver to Post Office (PO) Boxes?
A. Unfortunately, we cannot deliver to PO Boxes.
Q. Will I need any special materials handling equipment to accept delivery?
A. All shipments over 16 kilograms must be offloaded at the nominated delivery address using the appropriate materials handling equipment, and accepted by yourself or your appointed representative. This is a requirement of our carrier Star Track Express, and is for your safety in addition to the delivery driver's safety. If delivery is attempted and the correct equipment is not available, the consignment will be returned to the nearest Star Track Express depot, and you can arrange for collection from the depot when convenient.

Items 11 to 15 of 25 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5