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Frequently Asked Questions

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Q. How long will it take to despatch my order?
A. For existing stock items, orders are despatched within 1 to 2 business days of cleared payment. Items that are not in stock are subject to a lead time, and an expected delivery date can be provided for each product on request by contacting us.
Q. When will I receive my order?
A. Depending on the destination, your freight can be delivered as quickly as 5pm the next day.
Q. Can I specify a time for delivery?
A. Unfortunately, due to the majority of our deliveries being delivered on a set run, we are unable to deliver at requested times.
Q. Can I track my shipment?
A. Yes. You can use your tracking number to track your freight online. Your tracking number will be emailed to you once your order has been shipped. Registered customers can also access the tracking number by visiting the My Account section of our website, and selecting My Orders on the left, then View Order, and then Shipments next to About This Order. Our preferred carrier is StarTrack. We may however, from time to time, use an alternative carrier depending on shipping location or availability.  For StarTrack shipments, you can track your consignment by entering the number on the StarTrack website
Q. Are my credit card details protected when I use your site?
A. Yes they are. You can order from Just Ventilation with the confidence of knowing that your details are protected.

Our credit card payments are processed in real time using SecurePay, which is a business owned by Australia Post. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards and bank accounts. SecurePay fully complies with PCI DSS (Payment Card Industry Data Security Standard), which is a strict security standard the card schemes (MasterCard and Visa) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCI DSS accreditation.

When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. Just Ventilation does not store your credit card information on our servers, which provides further protection of your details.

In addition, all areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Just Ventilation has an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

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